FAQ

What is My Canadian Pharmacy?

My Canadian Pharmacy is a legal, certified distributor of brand and generic drugs produced by well-known Indian companies. The drugs included in the online catalog are prescription, non-prescription and herbal supplements.

Should a customer have a prescription to complete an order?

Every customer should have a prescription to submit an order at My Canadian Pharmacy. The orders are sent by email in DOC, PDF, Photo.

What about your shipping rates?

The shipping rates of My Canadian Pharmacy may be different regarding on the shipping option, destination, and the items you make an order of. The cost of the shipping options is specified in the shopping cart before you press the “Checkout” button.

Are your shipping options international?

Our shipping is worldwide. If you have any doubts you are welcome to send us an inquiry to get to know whether we send parcels to your place of living..

How orders are being sent?

The absolute confidentiality and anonymity are guaranteed to every customer. The parcels are sent in opaque and discreet package. Even post officer won’t be able to get to know what there is inside the parcel.

How will the problem be sold if the package is lost or damaged within delivery?

If any problems appear within the delivery we guarantee you reshipment or refund. In this case, a customer should address our customer support service.

Are there are any cases of order delay at custom?

You parcel can be delayed on customs for better verificantion. If your parcel will be delayed at custom you will be informed. Such a verification takes place very rare that’s why you may be sure to get your parcel in time.

What shipping options do you have?

My Canadian Pharmacy offers 2 delivery options: Airmail service and Trackable Courier Service. The packages brought by this Trackable can be followed.The maximum time delivery is 14 days. Tracking number for courier system will become active working within 4 business days after the order is dispensed. Airmail service delivery lasts 14 – 21 days. The timeframe of delivery is max. 30 days. The delivery cannot be tracked.

What if the order isn’t received during the delivery time?

We provide money back guarantee for almost all the parcels. If you have any questions about the exception of money back guarantee contact our customer care department.

How can I order from you?

Every customer should choose the item you are to buy by pressing “Buy now” button. After that, you select the quantity of pills you need to buy and click the “Checkout” button. Enrol the information necessary to complete an order, examining all the fields, pills quantity and press on the “Submit an order” button. If the order is accepted you will see the notification on the screen and the order confirmation message will be automatically sent to the e-mail address you specify.

What are possible payments options at My Canadian Pharmacy?

My Canadian Pharmacy accepts the following payment options: Visa, MasterCard, AMEX, JCB, Diners Club, Discover and E-Checks.